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{{DISPLAYTITLE:ServiceNow Data Adapter}}
[[Category:AppBoard 2.6]]
This page provides details for configuring ServiceNow adapters in AppBoard.

In many cases, you will want to pass a parameter value into a query rather than using a static query definition. AppBoard provides a system of variable expressions, called SHIM, that can be used for this purpose. For instructions on this option, see [[appboard/2.6/builder/shim_expressions|SHIM Expressions]].

== Data Source Configuration ==

=== Configure Connection Settings ===

The table below details the settings you can configure for a <b>ServiceNow</b> Data Source:

{|class="wikitable"
!Name
!Description
|-
|'''cacheTimeout'''
|Maximum time a response from the database is kept before discarding.
|-
|'''url'''
| The base URL referring to the ServiceNow web service.
|-
|'''httpAuthUsername'''
|User name credential used to connect to ServiceNow.
|-
|'''httpAuthPassword'''
|User password credential used to connect to ServiceNow.
|}

=== Query ===

You can configure one or more queries in each ServiceNow adapter configuration. Each configured query will have a different name and result in a different Data Collection with that name. When naming a query, only alphanumeric characters, underscores, and hyphens are permitted.

<b>Queries - Entity Settings</b> Screen:

{|class="wikitable"
!Name
!Description
|-
|'''Name'''
|Name of this query entity. Note: if editing the name all references internal to AppBoard are updated automatically, however in some cases Data Processing Scripts may have hardcoded references that will break as a result of the rename. In cases where AppBoard can detect this an error message is presented to the administrator identifying the affected scripts.
|-
|'''Description'''
|A summary of the purpose of the query and any details or notes to provide for the system administrator
|-
|'''table'''
|ServiceNow table to be queried.
|-
|'''query'''
|ServiceNow query expression.
|-
|'''[[appboard/2.6/builder/data_processing_scripts|Data Processing Script(s)]]'''
|List of one or more Data Processing Scripts to be run on the query.
|}

=== Pre-Configured Content ===

The ServiceNow adapter is pre-configured to present the following data collections:

{|class="wikitable"
|'''change_request'''
|Change Requests in the last 30 days.
|-
|'''incident_Last30Days'''
|Incidents in the last 30 days.
|-
|'''incident_LastYear'''
|Incidents in the last year.
|}

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