Integrations/ca/ca.soi pimA - Revision history

imported>Jason.nicholls: moved ca.soi pimA to integrations/ca/ca.soi pimA

2014-07-25T04:03:37Z

moved ca.soi pimA to integrations/ca/ca.soi pimA

← Older revision	Revision as of 04:03, 25 July 2014
(No difference)

imported>Teri.roberts at 15:50, 24 June 2014

2014-06-24T15:50:32Z

← Older revision		Revision as of 15:50, 24 June 2014
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	{{DISPLAYTITLE:Service Operations Insight (SOI) pimA}}		{{DISPLAYTITLE:CA Service Operations Insight (SOI) pimA}}
	[[Category:Integrations]]		[[Category:Integrations]]
	This page documents the enPortal integration for CA Service Operations Insight (SOI).		This page documents the enPortal integration for CA Service Operations Insight (SOI).

imported>Teri.roberts at 15:42, 24 June 2014

2014-06-24T15:42:15Z

← Older revision		Revision as of 15:42, 24 June 2014
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	{{DISPLAYTITLE:CA Service Operations Insight (SOI) pimA}}		{{DISPLAYTITLE:Service Operations Insight (SOI) pimA}}
	[[Category:Integrations]]		[[Category:Integrations]]
	This page documents the enPortal integration for CA Service Operations Insight (SOI).		This page documents the enPortal integration for CA Service Operations Insight (SOI).

	* <b>Vendor</b>: CA		* <b>Vendor</b>: CA Technologies
	* <b>Product</b>: Service Operations Insight		* <b>Product</b>: Service Operations Insight (SOI)
	* <b>Supported Version(s)</b>: 3.0		* <b>Supported Version(s)</b>: 3.0
	* <b>Name of enPortal Integration Package</b>: ca.soi_pimA		* <b>Name of enPortal Integration Package</b>: ca.soi_pimA

imported>Teri.roberts at 17:44, 6 February 2014

2014-02-06T17:44:42Z

← Older revision		Revision as of 17:44, 6 February 2014
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			{{DISPLAYTITLE:CA Service Operations Insight (SOI) pimA}}
			[[Category:Integrations]]
	This page documents the enPortal integration for CA Service Operations Insight (SOI).		This page documents the enPortal integration for CA Service Operations Insight (SOI).

imported>Teri.roberts at 17:12, 1 November 2013

2013-11-01T17:12:53Z

← Older revision		Revision as of 17:12, 1 November 2013
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	# Click the <b>Start</b> button to load the PIM into the system		# Click the <b>Start</b> button to load the PIM into the system
	# Confirm that the following message is displayed: "Import completed; loaded the following file(s): load_ca.soi_pimA.txt"		# Confirm that the following message is displayed: "Import completed; loaded the following file(s): load_ca.soi_pimA.txt"
			# Under the <b>Advanced</b> tab, select <b>Explore System</b>
			# Navigate to the /Directory/system/proxy/ folder and locate the “Manage Proxy” channel
			# Right-click on the “Manage Proxy” channel and select <b>Open</b> to launch the channel
			# In the Manage Proxy tool, click “Reset All”
			# Refresh the browser



	== Integration Details ==		== Integration Details ==
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	# Click on the <b>Applications</b> tab		# Click on the <b>Applications</b> tab
	# Right-click on the name "sample" in the row for ~~xxxappname~~ and select "Modify"		# Right-click on the name "sample" in the row for "CA Service Operations Insight" and select "Modify"
	# Fill in the items in the <b>Modify Application Wizard</b> dialog:		# Fill in the items in the <b>Modify Application Wizard</b> dialog:
	## Select the protocol used to access your CA SOI server (http or https)		## Select the protocol used to access your CA SOI server (http or https)
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	Repeat the above steps to create additional channels. Select a different Channel Type in step 2 to create a different type of channel.		Repeat the above steps to create additional channels. Select a different Channel Type in step 2 to create a different type of channel.


	=== Known Issues ===		=== Known Issues ===
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	* The Dashboard might have context action to launch other tools (for example, SAP BusinessObject Report). This part of the integration is not included in the pim. The context menu action to launch to the other tools will need to be developed in the customer's environment.		* The Dashboard might have context action to launch other tools (for example, SAP BusinessObject Report). This part of the integration is not included in the pim. The context menu action to launch to the other tools will need to be developed in the customer's environment.


	=== License Usage ===		=== License Usage ===

	In order for the AppBoard/enPortal administrator to configure the ca.soi_pimA PIM, the AppBoard/enPortal license.properties file must include licensing for at least one ~~xxxpackage~~ server. The administrator can create one additional host ("target") in AppBoard/enPortal for each server license included in the license file.		In order for the AppBoard/enPortal administrator to configure the ca.soi_pimA PIM, the AppBoard/enPortal license.properties file must include licensing for at least one ca.soi_pimA server. The administrator can create one additional host ("target") in AppBoard/enPortal for each server license included in the license file.

	Each AppBoard/enPortal user maintains one user session with the CA SOI server. The CA SOI application must be licensed to support the number of users that will be accessing the application through AppBoard/enPortal.		Each AppBoard/enPortal user maintains one user session with the CA SOI server. The CA SOI application must be licensed to support the number of users that will be accessing the application through AppBoard/enPortal.

imported>Nick.chang: /* Known Issues */

2013-11-01T16:18:40Z

Known Issues

← Older revision		Revision as of 16:18, 1 November 2013
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	The following known issues are associated with this PIM:		The following known issues are associated with this PIM:

	* This application has two parts, one is Flash application (Dashboard), and the other is a Java Webstart application (Operations Service Insight console).		* This application has two major parts, one is Flash application (Dashboard), and the other is a Java Webstart application (Operations Service Insight console). The Java Webstart application is launched via the "Action" button in the Dashboard.

	* The Dashboard might have context action to launch other tools (for example, SAP BusinessObject Report). This part of the integration is not included in the pim. The context menu action to launch to the other tools will need to be developed in the customer's environment.		* The Dashboard might have context action to launch other tools (for example, SAP BusinessObject Report). This part of the integration is not included in the pim. The context menu action to launch to the other tools will need to be developed in the customer's environment.

imported>Nick.chang: /* Create Channels */

2013-11-01T16:16:15Z

Create Channels

← Older revision		Revision as of 16:16, 1 November 2013
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	# Click on the <b>Applications</b> tab		# Click on the <b>Applications</b> tab
	# Right-click on the name "sample" in the row for ~~xxxappname~~ and select a channel type		# Right-click on the name "sample" in the row for "CA Service Operations Insight" and select a channel type
	# In the "Channel Name" box, enter the name you want to give to the new channel		# In the "Channel Name" box, enter the name you want to give to the new channel
	# For "Channel Type", select "3rd Party Pims"		# For "Channel Type", select "3rd Party Pims"

imported>Nick.chang: /* Known Issues */

2013-11-01T16:14:28Z

Known Issues

← Older revision		Revision as of 16:14, 1 November 2013
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	The following known issues are associated with this PIM:		The following known issues are associated with this PIM:

	*~~There are currently not any known issues associated with this PIM~~		* This application has two parts, one is Flash application (Dashboard), and the other is a Java Webstart application (Operations Service Insight console).

			* The Dashboard might have context action to launch other tools (for example, SAP BusinessObject Report). This part of the integration is not included in the pim. The context menu action to launch to the other tools will need to be developed in the customer's environment.

	=== License Usage ===		=== License Usage ===

imported>Nick.chang: /* Version Support */

2013-11-01T16:00:20Z

Version Support

← Older revision		Revision as of 16:00, 1 November 2013
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	\| ca.soi_pimA		\| ca.soi_pimA
	\| 4.6.1+		\| 4.6.1+
	\| V3		\| 3.0
	\|}		\|}

	{{Tip\|To see the current enPortal version, run the <tt>portal version</tt> command from the <tt>[AppBoard_Home]/server/bin</tt> directory.}}		{{Tip\|To see the current enPortal version, run the <tt>portal version</tt> command from the <tt>[AppBoard_Home]/server/bin</tt> directory.}}


	== CA SOI Upgrades ==		== CA SOI Upgrades ==

imported>Nick.chang at 15:59, 1 November 2013

2013-11-01T15:59:59Z

← Older revision		Revision as of 15:59, 1 November 2013
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	* <b>Vendor</b>: CA		* <b>Vendor</b>: CA
	* <b>Product</b>: Service Operations Insight		* <b>Product</b>: Service Operations Insight
	* <b>Supported Version(s)</b>: V3		* <b>Supported Version(s)</b>: 3.0
	* <b>Name of enPortal Integration Package</b>: ca.soi_pimA		* <b>Name of enPortal Integration Package</b>: ca.soi_pimA
	* <b>Required enPortal Version</b>: 4.6.1 and above		* <b>Required enPortal Version</b>: 4.6.1 and above