Appboard/2.4/builder/diagnostics

The AppBoard Builder contains a Diagnostics tool to provide system information and to assist with debugging and troubleshooting. This section details the information that is provided in this tool.

Launching Diagnostics

Perform the following steps to launch the Diagnostics panel:

1. Log in to the AppBoard Builder as an administrator.
2. In the Builder Modes panel, click Builder. The main panel is displayed.
3. In the header bar, click Diagnostics. The Diagnostics pop-up panel is displayed.

A screen similar to the following is displayed:

The Diagnostics Panel

Viewing Diagnostics

Click on a tab to view the diagnostics in that category.

When you refresh the browser, the information in the Diagnostics panel is reset. If there is a specific item you want to capture, make a note or take a screen shot of the item before refreshing the browser.

Logs

The Logs tab provides details about activity in the client in a rolling log format (so it will only keep 500 entries). The most recent log entries are displayed at the top. It does not include log information written on the server. The activity includes information about requests sent to the server and the processing of the results or faults, and also records information about events and actions that are performed on the client. The logs are decoupled from the server, as the server has server activity (all users), whereas the client only has information about requests the client has made and result (fault/success) information including timing and other event action information.

Each message is categorized, and you can select a Log Level to filter the messages to only display messages of only certain types:

• All - Show all messages of any type
• Debug - Show messages that are labeled as type: "DEBUG", "INFORMATION", "WARNING", "ERROR, or "FATAL"
• Information - Show messages that are labeled as type: "INFORMATION", "WARNING", "ERROR, or "FATAL"
• Warning - Show messages that are labeled as type: "WARNING", "ERROR, or "FATAL"
• Error - Show messages that are labeled as type: "ERROR or "FATAL"
• Fatal - Show only messages that are labeled as type: "FATAL"

Many log messages can provide additional detail if the debug version of Flash Player is used. Perform the following steps to display the debug messages in the Diagnostics log viewer:

1. Download and install the debug version of Flash Player from the Adobe website.
2. Use the special debug URL to access the AppBoard Builder:

   http://<host>:<port>/enportal/ab?debug=true

Data

The Data tab shows every piece of data that is currently loaded in the client. This can be used to inspect other attributes that are not visible on a given widget (or you can look at the data collection). You may need to look here if the data was returned in an association; as it would not be visible in the data collection manager. This can also be used to inspect the configuration of the stacks, boards, and widgets.

Meta Data

The Meta Data tab shows the structure of the data used or displayed in the client. The list will show the different entities (each type of data), and for each entity the properties that were discovered.

Active Widgets

The Active Widgets tab confirms which Widgets are currently running (listening or requesting data updates). If a Widget is not getting updated, you can check on this screen to verify if the Widget is considered to be active. You may also want to verify the settings of the collection to see if it is being updated (polling configuration); or if it's a Board Context data collection verify the parent collection is being updated (polling configuration).

Client Info

The Client Info tab displays general information about the AppBoard client, such as the version of AppBoard that is currently running.