Edge Documentation

AppBoard/enPortal provides various log files to assist you with monitoring and troubleshooting. This article details the various log files that are provided.

enPortal Log Files

enPortal maintains log files primarily in the following locations

• [PORTAL_HOME]/logs
• [PORTAL_HOME]/httpd/apache-integration/logs
• [PORTAL_HOME]/httpd/jakarta-tomcat/logs

Below are some general notes with regard to each type of log file:

• enPortal logs - [PORTAL_HOME]/logs
  • These log files are not rotated, but there are some controls you can implement to manage the size of these files
    • Example: Observe the following lines in [PORTAL_HOME]/config/logger-jsp.properties:
      • handlers.errorFile.class=com.edgetech.util.logger.FileHandler
      • handlers.errorFile.fileName=jsp-error.log
    • You could add the following line to logger-jsp-custom.properties to limit the size of this particular log file to about 1 MB:
      • handlers.errorFile.maxSize=1024000
    • You could similarly limit the size of the other log files that are configured in the logger properties files
  • See also [PORTAL_HOME]/config/logger-portal.properties
  • Masking controls are also provided for controlling the verbosity of what is written to a number of the log files

• Apache logs - [PORTAL_HOME]/httpd/apache-integration/logs
  • The access.log file tends to grow the most rapidly, as you may have observed with the 16GB log file
  • These files can be safely archived and deleted when the portal is stopped for a maintenance window. The portal will re-create new log files when re-started
  • Using more advanced techniques, you can set these log file to rotate, so that a cron job or manual process can then delete the older log files without requiring a maintenance window

• Tomcat logs - [PORTAL_HOME]/httpd/jakarta-tomcat/logs
  • These are rotated by default, and typically not too large, so a simple cron job (or manual process) to occasionally delete the older log files is recommended

Submitting Log Files to Technical Support

For information on submitting a support ticket, see the Technical Support page.

For instructions on sending information to the Technical Support team, see the Submitting Files for Technical Support page.