Support/technical support: Difference between revisions
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For instructions on sending information to the Technical Support team, see the [[support/submitting_files_for_technical_support|Submitting Files for Technical Support]] page. | For instructions on sending information to the Technical Support team, see the [[support/submitting_files_for_technical_support|Submitting Files for Technical Support]] page. | ||
For details on service levels and escalation, see the [[Support/Support_Guide|Support Guide]] page. | For details on service levels and escalation, see the [[Support/Support_Guide|Support Guide]] page. | ||
Revision as of 17:09, 29 July 2015
Customer support is provided through the Edge Customer Care Call Center. The Edge Customer Care Call Center provides consistent, world-class technical support for all Edge products including timely and accurate resolution of problems, technical information, and problem escalation where necessary.
To request technical support for enPortal or AppBoard:
- To submit a support ticket, go to http://www.edge-technologies.com/support/submit_ticket
- To e-mail Edge support: support@edge-technologies.com
- To call Edge telephone support: 1-888-771-EDGE (3343)
For instructions on sending information to the Technical Support team, see the Submitting Files for Technical Support page.
For details on service levels and escalation, see the Support Guide page.
