Support/technical support: Difference between revisions

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imported>Mike.berman
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[[Category:Support]]
[[Category:Support]]


Customer support is provided through the Edge Customer Care Call Center. The Edge Customer Care Call Center provides consistent, world-class technical support for all Edge products including timely and accurate resolution of problems, technical information, and problem escalation where necessary.
Customer support is provided through the Edge Customer Care Center. The Edge Customer Care Center provides consistent, world-class technical support for all Edge products including timely and accurate resolution of problems, technical information, and problem escalation where necessary.




To request technical support for enPortal or AppBoard:
To request technical support for enPortal or AppBoard:


* To submit a support ticket, go to http://www.edge-technologies.com/support/submit_ticket
* To submit a support ticket, go to https://www.edge-technologies.com/report-incident/
* To e-mail Edge support: [mailto:support@edge-technologies.com support@edge-technologies.com]
* To e-mail Edge support: [mailto:support@edge-technologies.com support@edge-technologies.com]
* To call Edge telephone support: 1-888-771-EDGE (3343)
* To call Edge telephone support: 1-888-771-EDGE (3343)




For instructions on sending information to the Technical Support team, see the [[Submitting_Files_For_Technical_Support|Submitting Files for Technical Support]] page.
For instructions on sending information to the Technical Support team, see the [[support/submitting_files_for_technical_support|Submitting Files for Technical Support]] page.
 
 
For details on service levels and escalation, see the [[Support/Support_Guide|Support Guide]] page.
 
 
For troubleshooting specific issues, see the [[Support/Troubleshooting|Troubleshooting]] page.

Latest revision as of 02:55, 2 January 2018


Customer support is provided through the Edge Customer Care Center. The Edge Customer Care Center provides consistent, world-class technical support for all Edge products including timely and accurate resolution of problems, technical information, and problem escalation where necessary.


To request technical support for enPortal or AppBoard:


For instructions on sending information to the Technical Support team, see the Submitting Files for Technical Support page.


For details on service levels and escalation, see the Support Guide page.


For troubleshooting specific issues, see the Troubleshooting page.

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